A blog about Product Management, Data Management and Self-Driven Learning
The content discusses the importance of knowledge governance in designing a RAG (Retrieval-Augmented Generation) assistant, focusing on two main aspects: acquisition of content and its storage. It emphasises selecting appropriate sources, cleaning and tagging content, and ensuring effective document management over time, including version control and retention policies.
A Retrieval-Augmented Generation (RAG) assistant enhances assistance by combining a language model with a document retrieval layer. Effective design focuses on defining its mission, selecting appropriate knowledge domains, classifying content, and addressing uncertainty. A clear design sheet guides the process, ensuring responsible knowledge management and user support in various contexts.
The "Acquire" stage for AI agents focuses on managing tools and data access rather than just training data, emphasising risk assessment for each capability. Proper classification of tools by risk ensures controlled access. Effective governance includes defining roles, filtering data, and validating feedback to prevent misuse, outlined in a governance playbook.
Multi-agent systems impress with their ability to act autonomously but can pose risks without clear role definitions. A design charter outlines each agent's tasks, limitations, and escalation rules. By embedding constraints and ensuring oversight, designers can create effective systems that enhance IT support while preventing potentially harmful actions.
Organisations initially adopted AI for analytics and traditional machine learning, evolving to generative AI, and now to AI agents with autonomous capabilities. Governance must adapt to these systems, focusing on their design, acquisition, storage, use, and deletion. Effective stewardship and oversight of these semi-autonomous agents is crucial for operational success.
Nigel D'Souza 